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Bought a course, eBook, or template? Browse 50 answers to common questions below, or submit a support ticket and we’ll get back to you within 24 hours.

50 common questions answered
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FAQ

Frequently Asked Questions

Answers to the 50 most common questions from our students.

Getting Started

How do I access my course after purchase?
After completing your purchase, you’ll receive a confirmation email with your login credentials. Go to nazmc.com, log in with your email, and navigate to “My Courses” in your dashboard. All your enrolled courses will appear there. If you don’t see the course within 5 minutes, try refreshing or check your spam folder for the confirmation email.
I just enrolled. What should I do next?
Welcome aboard! Here’s your checklist: (1) Log in at nazmc.com with your registered email. (2) Go to your course dashboard and start watching the first video. (3) Join our exclusive Facebook group for community support. (4) Work through the lessons in order and click “Mark as Complete” after each one. If you need help at any point, reach out in the Facebook group or submit a support ticket on this page.
What is the “Mark as Complete” button and how does it work?
The “Mark as Complete” button appears at the bottom of each lesson. After you finish watching a video or reading a lesson, click this button to record your progress and unlock the next lesson. This is how you move through the course step by step. On mobile, you may need to scroll down further to find it. If the button doesn’t appear, try refreshing the page or clearing your browser cache.
I can’t move to the next lesson/video. What should I do?
You need to click the “Mark as Complete” button at the bottom of the current lesson before the next one unlocks. Scroll down below the video player to find it. If you still can’t proceed after clicking it, try: (1) Refreshing the page, (2) Clearing your browser cache, (3) Trying a different browser. If none of that works, submit a support ticket below with a screenshot.
How do I enroll in a course?
Visit the course page on nazmc.com and click the enrollment button. Follow the payment instructions provided. Once your payment is confirmed, you’ll receive access to the course materials. If you face any issues during enrollment, message us in our Facebook group or submit a support ticket below.
Is this course suitable for complete beginners?
Absolutely! Our courses are designed specifically with beginners in mind. You don’t need any prior experience in digital marketing or freelancing. The lessons start from the very basics and gradually build up to advanced concepts. Many of our most successful students started as complete beginners — college students, housewives, and career changers. Just follow the course step by step.
I’m a student / housewife / have a full-time job — can I still do this?
Yes! Freelancing and digital marketing are some of the most flexible career paths available. Many successful students started while being students, homemakers, or working full-time jobs. You can learn at your own pace and take on projects when it suits your schedule. We recommend starting with 1-2 hours daily dedicated to learning and building your profile.
Do I need a laptop or can I use my phone?
You can watch course videos on any device — phone, tablet, or computer. However, for practicing digital marketing tasks (creating campaigns, using tools, building websites), a laptop or desktop is strongly recommended. Most professional tools work best on a computer. If you’re starting out with only a mobile phone, begin by learning on mobile and plan to get access to a computer for delivering client work.
Can I access courses from outside Bangladesh?
Yes! Our courses are fully online and accessible from anywhere in the world. You just need an internet connection and a web browser. Many of our students are based outside Bangladesh — in the UK, USA, Middle East, India, and other countries. The skills we teach are globally applicable.
What skills do I need before starting?
No special skills are required! Basic computer literacy and internet access are all you need. Our courses teach everything from scratch. If you can browse the web and use social media, you have enough skills to get started. We’ll guide you through the rest step by step.

Course Content

Are the courses live or recorded?
Our courses are pre-recorded video lessons that you can watch at your own pace, anytime and anywhere. This allows you to pause, rewind, and rewatch as needed. There are no fixed schedules — learn whenever it works for you. Some courses may include bonus live Q&A sessions that are announced in advance.
Is the course free or paid? What’s the price?
We offer both free and paid content. Our introductory courses and many resources are completely free. Premium courses with in-depth training, templates, community access, and mentorship are paid. Visit the specific course page on nazmc.com/learn to see pricing details and any available discounts.
What’s the difference between free and paid courses?
Free content provides a strong foundational overview of freelancing and digital marketing concepts. Paid courses go much deeper with step-by-step actionable tutorials, downloadable templates, exclusive resources, private Facebook group access, and ongoing support. If you’re serious about building a career, the paid courses provide the structured roadmap and hands-on tools you need.
How long does it take to complete a course?
Course duration varies by program. Our free introductory course is approximately 4-6 hours of video content. Premium courses are longer and more comprehensive. On average, students complete courses in 4-8 weeks with consistent daily effort of 1-2 hours. The key is to not just watch but also practice and implement what you learn.
Do I get lifetime access to courses?
Yes! Once you purchase a course, you get lifetime access to all the content, including any future updates. You can revisit lessons, re-download resources, and watch at your own pace — forever. There is no expiry date on your enrollment.
Are the courses in English or Bengali?
Our primary courses are delivered in Bengali (Bangla) to make them accessible to our core audience. However, since freelancing often involves communicating with international clients, we also include guidance on professional English communication. Some templates and resources are in English to prepare you for the global marketplace.
Can I get a certificate after completing a course?
Yes, a certificate of completion is available for our paid courses once you finish all the lessons and assessments. You can download it from your course dashboard and share it on LinkedIn or with potential employers. Free courses may not include a certificate, but the knowledge and skills you gain are what truly matter in your career.
Will the course content be updated over time?
Yes, we regularly update our course content to reflect the latest trends, tools, and strategies in digital marketing and freelancing. When significant updates are made, enrolled students receive notifications and get access to new content at no additional charge. We value student feedback and incorporate suggestions into our updates.
Do you have a data entry course?
No, we do not offer a data entry course. Our courses focus on higher-value skills like digital marketing, freelancing strategy, SEO, content marketing, social media marketing, and copywriting. These skills have much higher earning potential and long-term career growth than data entry. Check our course catalog for the full list of available courses.
Do you have advanced or specialized courses (SEO, Facebook Ads, etc.)?
We currently offer courses covering digital marketing fundamentals, freelancing strategy, SEO, content marketing, social media marketing, personal branding, and client acquisition. We continuously develop new content based on student demand. Follow us on social media to be the first to know when new specialized courses launch.

Technical Issues

The video isn’t playing or loads slowly. What should I do?
Try these steps in order: (1) Refresh the page and clear your browser cache. (2) Make sure you have a stable internet connection. (3) Try a different browser — Chrome works best. (4) If on mobile, try switching to Wi-Fi. (5) Disable any ad blockers. If none of that helps, submit a support ticket below with a screenshot of the error and we’ll look into it within 24 hours.
I can’t download the course files/templates. What should I do?
Course materials and templates are available inside the course platform under each lesson’s “Downloadable Materials” section. If a download link isn’t working: (1) Try opening it in Chrome browser. (2) For Google Docs files, open the link first, then go to File > Make a Copy. (3) If on mobile, try using a desktop/laptop instead. If the issue persists, let us know in the Facebook group or submit a support ticket below.
How do I open .zip files? What software do I need for templates?
Downloaded resource files often come in .zip format. To extract them: on Windows, right-click and select “Extract All”; on Mac, double-click the zip file. For .xlsx spreadsheet templates, use Microsoft Office, Google Sheets (free), or LibreOffice (free). For .pdf files, any browser or PDF reader works. If you’re on mobile, try uploading the files to Google Drive first and opening them from there.
How do I download my eBook or template after purchase?
After purchasing an eBook or template, you’ll receive an email with a direct download link. You can also find all your downloads in your account dashboard under “My Orders.” Simply click the download button next to your product. Downloads are available indefinitely — you can come back anytime.
The website/page is showing an error or not loading.
If you encounter page loading errors or expired sessions, try: (1) Refresh the page or close and reopen your browser. (2) Clear your browser cache and cookies. (3) Try a different browser. (4) Check your internet connection. (5) Try in incognito/private browsing mode. If issues persist, submit a support ticket below with a screenshot of the error and we’ll fix it.
I paid but didn’t get access. What now?
This usually happens when payment confirmation takes a few minutes to process. Wait 5-10 minutes and check again. If you still don’t have access, submit a support ticket below with your payment receipt or transaction ID, and we’ll grant access manually within a few hours.
The audio/video quality seems poor in some lessons.
We continuously work to improve production quality with each new module and course update. If you find specific videos with quality issues, please let us know the exact lesson name so we can prioritize re-recording. First, check that you’re not on a low bandwidth connection, as this can cause video quality to drop automatically. Your feedback helps us improve!
Can I share my course access with a friend or team member?
Each course enrollment is for individual use. If multiple team members or friends want to enroll, each person needs their own account and enrollment. This ensures everyone gets proper access to resources, the Facebook community, and individual support. We occasionally offer group discounts — submit a support ticket to inquire about team pricing.

Payment & Billing

What payment methods do you accept?
We accept payments through bKash, Nagad, and other popular Bangladeshi mobile payment platforms, as well as international payment methods for students outside Bangladesh. After making a payment, please allow up to a few hours for manual verification. The specific payment options available will be shown on the enrollment page for each course.
My bKash payment was deducted but I haven’t received access.
Don’t worry — this occasionally happens when manual verification takes time. Please submit a support ticket below with your bKash transaction ID and registered email, and we’ll verify your payment and grant access as quickly as possible.
Can I get a refund?
We offer a 7-day refund policy for courses if you’ve completed less than 20% of the content. For eBooks and templates, refunds are available within 48 hours of purchase if you haven’t downloaded the file. To request a refund, submit a support ticket below with your order details.
Can I pay from outside Bangladesh?
Yes! We accept international payments. If you’re based outside Bangladesh, you can use the international payment options shown on the enrollment page. If you face any payment issues, submit a support ticket below and we’ll help you find a way to enroll.
Where can I find my Order ID?
Your Order ID can be found in the purchase confirmation email you received after payment. You can also find it by logging into your account on nazmc.com and going to “My Orders” in your dashboard. You’ll need this ID when joining the Facebook group or contacting support.

Freelancing Career

Can I actually earn money after completing this course?
Yes, our courses are designed to equip you with practical, income-generating skills. Many of our students have successfully started freelancing on platforms like Fiverr and Upwork after completing the course. However, success depends on your dedication, consistent practice, and patience. Freelancing is not a get-rich-quick scheme — most successful freelancers took 3-6 months of consistent effort before seeing reliable income.
How much can I earn from freelancing?
Earnings vary based on your skills, experience, effort, and niche. As a beginner, you might start with smaller projects, but as you build your portfolio and reputation, your income can grow significantly. Many of our students earn a sustainable income within 6-12 months of consistent effort. The key is to start small, build credibility, deliver quality work, and gradually increase your rates.
What skill should I learn first for freelancing?
Start with one marketable skill such as graphic design, web development, content writing, SEO, social media marketing, or video editing. Our courses help you identify the right skill based on your interests and market demand. Focus on mastering one skill before branching out. The recommended path: (1) Pick a skill, (2) Learn it thoroughly, (3) Build a portfolio, (4) Create marketplace profiles, (5) Start bidding on projects.
Which freelancing platform should I use? (Fiverr, Upwork, etc.)
Each platform has its strengths: Fiverr is great for selling packaged services (gigs), Upwork is ideal for longer-term projects and hourly work, and LinkedIn can be used for direct client outreach. We recommend starting with one platform, mastering it, and then expanding. Our courses guide you through setting up optimized profiles and getting your first clients on each platform.
How do I find and get clients?
Finding clients is a core part of our curriculum. We teach multiple strategies: (1) Optimizing marketplace profiles for organic discovery. (2) Writing proposals that win. (3) Building a personal brand on social media. (4) Cold outreach techniques. (5) Networking in industry groups. (6) Getting referrals from satisfied clients. Many of our students start landing clients within 2-3 months of consistent effort.
Why do freelancers fail? What mistakes should I avoid?
The top reasons freelancers fail include: (1) Lack of consistency — giving up too early. (2) Not building a strong portfolio. (3) Poor client communication. (4) Not specializing in a niche. (5) Underpricing or overpricing services. (6) Skipping the fundamentals. (7) Not treating freelancing as a real business. Our courses address each of these pitfalls and give you strategies to avoid them.
How should I price my services as a beginner?
For your first few clients, start with competitive (slightly lower) pricing to build your portfolio and gather reviews. You can offer introductory rates or small projects at a discount to build credibility. As you gain experience and positive reviews, gradually increase your rates. Research what others in your niche charge, consider value-based pricing, and package your services into clear tiers. Our courses cover pricing strategy in detail.
How do I create a strong Fiverr/Upwork profile?
Our courses include dedicated modules on creating professional profiles. You’ll learn how to write a compelling bio, select the right categories, set competitive pricing, and create a portfolio even if you have no prior client work. We provide templates and step-by-step guides for each platform. Use one professional account per platform — do not create multiple accounts as this can lead to bans.
What is personal branding and why is it important?
Personal branding is how you present yourself professionally to the world. For freelancers, a strong personal brand helps you: (1) Stand out from competitors. (2) Build trust with potential clients. (3) Command higher rates. (4) Get referrals and repeat business. It includes your online presence, communication style, visual identity, and reputation. Our courses teach you how to build your personal brand across social media and freelancing platforms.
How do I improve my English skills for freelancing?
You don’t need perfect English to start freelancing, but improving your communication will help. Here are some tips: (1) Read English articles and books daily. (2) Watch English-language YouTube videos with subtitles. (3) Practice writing emails and proposals in English. (4) Use tools like Grammarly to check your writing. (5) Join English-speaking communities online. Consistent daily practice of even 15-30 minutes will significantly improve your skills over time.
What is copywriting?
Copywriting is the art of writing persuasive text (copy) that motivates people to take action — such as buying a product, signing up for a service, or clicking a link. It’s one of the most valuable and in-demand digital marketing skills. Our courses introduce copywriting fundamentals along with other core skills like SEO, content marketing, and social media marketing.
Why do clients choose one freelancer over another?
Clients choose freelancers based on: (1) A strong, professional profile and portfolio. (2) Relevant skills and demonstrated expertise. (3) Clear communication and responsiveness. (4) Competitive yet fair pricing. (5) Positive reviews and ratings. (6) Meeting tight deadlines. Our courses cover all these aspects in detail, teaching you how to position yourself and stand out from the competition.
What is a freelancing marketplace?
A freelancing marketplace is an online platform that connects freelancers with clients who need services. Examples include Fiverr, Upwork, Freelancer.com, and local platforms. These platforms handle payments, provide a secure environment, and help you find work. Our courses teach you how to set up, optimize, and succeed on these platforms.

Community & Support

How do I join the exclusive Facebook group?
After purchasing a course, you’ll receive an invitation to our exclusive Facebook group. To join: (1) Go to the Facebook group link provided in your course materials. (2) Submit a join request. (3) When prompted, enter your Order ID (found in your purchase confirmation email). (4) Our team will verify and approve your request. If you’ve been waiting more than 24 hours, submit a support ticket below with your Order ID.
My Facebook group request hasn’t been approved yet.
Group requests are reviewed regularly, but sometimes it can take up to 24-48 hours. Make sure you’ve: (1) Used the same name/email you enrolled with. (2) Entered your Order ID when prompted. (3) Answered all the join questions. If it’s been more than 48 hours, submit a support ticket below with your Order ID and Facebook profile name, and we’ll expedite your approval.
Can I interact with the instructor or get personal help?
Yes! You can reach us through multiple channels: (1) Post questions in the exclusive Facebook group where our team and community members respond. (2) Submit a support ticket on this page. (3) Leave comments on course lessons. We’re committed to supporting every student throughout their learning journey.
Where can I find the book “Build a Marketing Team”?
The book is available at nazmc.com/marketing-team-book. It covers all aspects of building and nurturing a powerhouse marketing team. The book complements our course content but is a separate product — you don’t need to purchase it to benefit from the courses, and vice versa.
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Still Need Help?

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